However, the final status update was odd as it mentions that while data was lost, "there was no leak of image data". It added that "there was no leak of image data" and said that it was able to restore functionality as of August 4th.
While Canon works its way through issues with its latest hot camera releases, it's also grappling with what appears to be two separate website-related failures: it has lost "some" customer image files from its relatively new image.canon cloud storage service; and most of its USA-based website infrastructure is, at time of writing, offline due to a ransomware attack.
Canon claimed "there was no leak of image data", although the company probe also found that some photo and video files before the morning of June 16 were lost. This led BleepingComputer to believe there was more to the story and that they suffered a cyberattack. But, they mentioned that outage of image.canon was done by them. The message read that the company "is experiencing widespread system issues" that affected multiple systems and applications like Microsoft Teams, company emails, and image.canon where Canon users save their photos.
"While we first thought that the image.canon outage was related to the ransomware attack, Maze has told us that it was not caused by them", said the Bleeping Computer. The attack was from the Maze ransomware, who stated that they stole, "10 terabytes of data, private databases, etc", for their attack on Canon. Maze declined to share "any further info about the attack including the ransom amount, proof of stolen data, and the amount of devices encrypted" BleepingComputer writes.
After initially gaining a foothold in an infected network, the operators behind the Maze ransomware typically move through the infrastructure to gain access to a regular user account before moving up to a privileged account, says Matt Walmsley, a director at security firm Vectra.
Brett Callow, a threat analyst with the security firm Emsisoft, says the ransomware group Maze has claimed responsibility for the security incident. BleepingComputer also got a partial screenshot of the supposed ransom note sent out to Canon that determines Maze ransomeware utilized in the attack. In the process, Maze encrypts files, steals that, they are not encrypted, and access to backup copies.
However, Canon said they are now investigating the attack.
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