Google prepares "Verified calls" for your phone app, a way to avoid unwanted communications by verifying your identity with the business and the reasons for making the call. Then Google sends this information to the user's device's Google Phone app.
Once this information is submitted, then only the call goes through, displaying all the relevant information in the process.
The folks at Android Police spotted a support page for it which details how this will all work. The business first sends information, such as the business' phone number, the user's phone number, as well as the call reason to Google's Verified Calls server. Google gives a couple of examples of the reason why a business might call you: to "schedule an internet connection" or to let you know that your food delivery has arrived. Once there you should see a new toggle for verified calls. Google says the function doesn't "collect or save any personal info after verification", though, that the company deletes your phone number and the call excuse from the Verified Calls server minutes after confirmation.
Google will turn on these settings for every user however if you like to stay mysterious, you can turn this feature off as well. We will know the reason for the text communication before even going off-hook (provided the company has made a decision to share it with Google).
The support page also lists various steps that Google is taking to ensure the user's privacy when it comes to this feature. The phone app will confirm the data before showing the call to the user and make sure it is correct.
Whenever the business will call its consumer, the Phone app will cross-check information about the call with the servers, listing down the available data on the incoming call screen. Google has also launched a built-in call spam protection and caller ID support in the default configurations of the Phone app on Android.
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