In a statement to the USA media, Samsung said their initial findings showed that the reported issues could be due to the impact on the exposed areas at the top and bottom of the hinge, besides a broken substance inside the device.
The two glaring issues with the Galaxy Fold review models involved the hinge design that allowed for dirt and lint particles to make their way underneath the glass cover of the inner display, and the plastic protective layer placed on top of the inner display that was easily mistaken for a regular factory-applied screen protector. Samsung failed to effectively communicate that the protective layers shouldn't be removed.
Soon after reviewers got their hands on early Fold units, it became apparent there was a big durability concern. Plus, it has filled that gap near the hinge to avoid debris getting inside the device and damaging components. It delayed the Galaxy Fold weeks back in April, but its mobile CEO, DJ Koh, reportedly said last week that the luxury phone's U.S. launch "will not be too late".
Samsung is said to be making a number of changes to the Galaxy Fold in an effort to fix its durability issues.
In 2016, the South Korean phone maker had to recall its Galaxy Note 7 phone amid reports that the device's batteries were overheating, catching fire and exploding in customers' pockets.
Samsung didn't immediately respond to a request for comment.
FTC regulations now require companies to ship preordered devices within a specified time frame or let customers cancel orders. As we reported last week, that new deadline would be May 31 for the Galaxy Fold, which could also explain the rush to ship. It either wasn't as fast back then, or we didn't get consistent-enough signal to reach the heights we're seeing now.
This isn't the first time Samsung has released an Olympic Game Edition of a smartphone.
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