Early Samsung Galaxy S10 5G units face connectivity issues

Galaxy Fold

If you're interested in foldable phones, you'll get your chance to be an early adopter of this new form factor when the Samsung Galaxy Fold launches at T-Mobile later this month. But within a week of its launch, users have been struggling with slow network speeds, limited connectivity, and the inability to switch back to a more reliable LTE connection.

Samsung is expected to start pre-orders on the Galaxy S10 5G in the USA this month and launch it on May 16 to Verizon's network as a short-term exclusive. Supposedly, in areas where 5G connectivity was not available the phone would remain out of any network coverage, including 4G signal.

A report from Business Korea says that Galaxy S10 5G users are complaining about data issues, but the carriers and Samsung claim that there isn't much they can do to resolve the problem.


If you don't get on the list, the phone is going to be sold at AT&T, T-Mobile, Best Buy, and Samsung Experience Stores too. These issues were reported by Business Korea. Samsung has apparently said that it has delivered all of the software required for the phone to know to switch seamlessly from one network to another. The carriers, meanwhile, finished updating their base station software, and some told Business Korea there were no more complaints after the update. The manufacturer has blamed the carriers for not optimizing their networks, but they deny any responsibility.

An industry expert believes that the 5G network is not fully optimized and for a smooth transition between 5G and LTE networks, base stations need to be tweaked.

Verizon is expected to launch the phone in the U.S. next month, at which point we'll surely find out whether Verizon's 5G network is any better with the Galaxy S10 5G, or if similar issues arise.

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