O2 down as customers hit by network and 4G problems

Millions of Brits can’t access mobile internet as O2’s data services go down

O2 issued the following statement on its website: "Our technical teams are investigating reports of issues when using data".

Mobile network O2 has said it is investigating a technical fault that has left thousands of mobile customers unable to get online. Some voice calls are getting through but all 4G and SMS services are completely jiggered.

One of our 3rd party suppliers has identified a software issue in their system.

"Our technical teams are working with their teams to ensure this is fixed as quickly as possible".

(DPA/PA Images/Getty)Why is O2 not working? "We are really sorry and working as hard and as fast as we can to fix this".

O2 has 25 million customers, and supplies network coverage to Sky, Tesco, Giffgaff and Lycamobile, leaving a total of 32 million that use its data. The outage tool - which allows customers to check if their area is affected - was also down.

MOBILE phone users across the Isle of Wight are facing network problems this morning, as 4G and data services on O2 have stopped working. Londoners, for example, are finding that the Countdown timers at bus stops are all crippled as they can't communicate with London's transport executive, TfL.

Thousands of customers are believed to have been affected in the data blackout, which is also affecting customers of other mobile providers who use O2's service.

O2 said it would share further updates as soon as they were available.



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