Bethesda's attempt to fix a Fallout 76 blunder leaks angry shoppers' PID

Fallout 76 special edition helmet unboxing and details

According to Kotaku, consumers that have filled out replacement canvas bag orders for their Fallout 76 Power Armor packages have noticed an interesting glitch - being able to access Bethesda's support system.

Of all the things Fallout 76 has got wrong, a switcheroo on a collector's edition bag has proved to be one of the most contentious.

When the issue of the bags first arose, Bethesda earned itself fan ire by offering a relatively paltry amount of in-game currency as compensation. The latter turned out to be a nylon replacement, so Bethesda eventually announced that it would upgrade the bags to canvas. It's now unknown exactly how many people were able to access Bethesda's Support system during the brief window where it was accessible, but suffice to say that anyone who has submitted a Fallout 76 support ticket recently should keep a wary eye on their credit card activity in case their details ended up in unscrupulous hands.

"I went on the support website today, to update a ticket of mine, and surprisingly (or not.) I ended up being able to see all sorts of tickets, with people putting their personnal informations in them, like receipt screenshots, names, addresses and so on".

Other Reddit users added their own allegations of the same issue, with one public screenshot showing multiple, confused replies to the same support-ticket thread.

"Hi guys, we've resolved this issue". As in all of them - every single support claim filed by every single user of the site, complete with names, addresses, and other personally identifiable information. That receipt could potentially include information like a credit card number. We plan to notify customers who have been impacted.

"Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation".



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