Uber Announces New Tools for Tricky Pickups

Uber 'Spotlight' Tool Helps Your Driver Find You

Just hold that up, and the driver will be able to identify you more quickly.

In cities where Beacon is available, Spotlight technology lights up the rider's phone with a specific colour and tells the driver what colour to look for. This is a major issue as now most drivers end up canceling their scheduled pickup or end up reaching the pickup point later than the scheduled time.

In light of that, Uber earlier today announced a new set of tools as part of a broader effort to make pickups more efficient for both riders and drivers. As Uber notes, drivers will receive a message as to what color they should be on the look out for.

When you're in crowded areas or it's nighttime, it can be hard for you and your driver to find one another.

Finally, Uber is now guaranteeing that all pre-scheduled pickups will be on time. That way, if you schedule a ride, and a driver doesn't arrive during the time period you selected, Uber will give you $10 off your next ride. If the driver is late for whatever reason, Uber says it will give the rider credit for their next ride.

To help you communicate with your driver without taking their attention off of the road, we've made sending a message simple.

Uber didn't specify when the new features would be rolling out and we can expect to see them go live in the next few days. The app offers pre-populated options that can be tapped and immediately sent, but this feature can also be used to let your driver know something important, such as where you're standing or what you're wearing. We designed Pickup Messages to encourage safe driving: your messages are read aloud, and drivers can simply tap to respond.

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