Logitech ending popular device due to lapsing encryption certificate

Logitech support forums filtering the words class action lawsuit

The USP of Logitech's Harmony Link was to let users transform their iPhone and Android devices into universal remotes and control their media systems right through its cloud-based, companion app. Anybody still within the hardware warranty on their Harmony Link can exchange it for a Harmony Hub.

Customers that now use the Harmony Link have begun receiving emails stating, "On March 16, 2018, Logitech will discontinue service and support for Harmony Link".

"Customers received an e-mail explaining that Logitech will "discontinue service and support" for the Harmony Link as of March 16, 2018, adding that Harmony Link devices "will no longer function after this date."
Apparently if you have a Harmony Link which is still under warranty you can get a free upgrade to a Harmony Hub; if your Link is out of warranty then you can get a 35% discount.

"I understand some of you have Harmony Links that are working perfectly fine right now". There's no explanation or reason given as to why service is ending in the email, but a Logitech employee provided more details on the company's forums.

The company's representative noted that they have refocused development resources on advanced technologies and so that, they are not updating the Harmony Link certificate. If your Link is outside that one-year manufacturer's warranty, you can get 35 percent off when buying a Hub from Logitech's store. It turns mobile device into the remote that could control the variety of devices. To receive your discounted Harmony Hub, go to logitech.com, add Harmony Hub to your cart, and use your personal one-time promotional code [promo code] during checkout. Customers likely purchased the Harmony Link system because they wanted a smart device to control only the entertainment system in their home, thinking it would last as long as the device kept running. Presumably the license is expensive, and Logitech would prefer to migrate users over to the newer Harmony Hub rather than spend money on outdated tech.

In a statement to Ars Technica, a Logitech representative confirmed the discontinuation and stated that it was first communicated to Harmony Link owners in August.

We just updated our Harmony Link application to inform customers of this end of life.



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