Govt seeks report over video of IndiGo staff assaulting

Caught on camera 'How dare you,' screams passenger as Indi Go staff pins him down airline fires 'culprit'

Low-priced carrier IndiGo was in the line of fire for the second time in three days after a staffer was seen manhandling a passenger at Delhi's Indira Gandhi International Airport on Tuesday. It is not clear yet who shot the video.

Rajiv Katyal landed in Delhi from a Chennai flight on October 15. The passenger alleged that the staff had pushed him and he retaliated resulting in the staff members falling to the ground. What sparked this argument has not yet been ascertained.

In the video, the passenger, identified as Rajeev Katiyal, is first seen being stopped from entering a coach, then pulled back by a ground staff.

Soon, a scuffle breaks out and the ground staff pins him down while he shouts and screams "how dare you push me". "Indigo senior executives have personally apologised to the passenger".

Another airline employee is seen restraining the passenger. "Ministry of Civil Aviation has already asked for a detailed report".

In April, a video showing a passenger being dragged from US-based United Airlines aircraft in Chicago after he refused to give up his seat also went viral, sparking a public outcry and forcing the airline to apologize. "If this type of people work for a reputed airline like Indigo they will spoil their reputation", she said.

A Delhi police official said they received a call from the police control room about the incident but no one filed a complaint. On Saturday, ace shuttler PV Sindhu took to Twitter and accused an IndiGo ground staff of behaving rudely with her. Once again, my personal apologies as this does not reflect our culture and what we stand for.

"Summary: There was an altercation between Indigo staff and the passenger, but he matter was amicably sorted out", the DCP said.

"Any act that compromises the dignity of either is of a serious concern to us".

He also said the airline held an inquiry and action was taken against the staff, without specifying what measure it took.

"Once again my personal and honest apologies to the affected passenger".

"Treating our customers with respect is core to what we do. It is for this reason that customers choose IndiGo more number of times than any other airline in the country", he further said.

"IndiGo passenger incident from Oct 15 is deplorable and unfortunate". The incident that took place some three weeks ago came to light after its video went viral.

An IndiGo spokesman confirmed the incident and said the employee has been suspended.

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